PPE Program: Frequently Asked Questions

1. Can I edit my order once it has been placed?
We are not able to edit orders once they have been placed. You will need to make a new order for any missing items.

2. Why is pricing for PPE much higher in the current marketplace?
There is a very large shortage of these products currently. Shipments are arriving daily by plane, but this adds to the costs. In addition, as soon as a shipment lands, it is sold, so there is very limited supply during the current emergency. There are issues with counterfeit products in the market and many steps have been taken to ensure we are working with a reputable supplier with strict quality controls.
Prices will continue to fluctuate as the market changes. As prices change, the lower prices will be available to our members. If you know of a supplier that : A) has tens of thousands of units of inventory in stock, B) can supply tens of thousands of units on a regular and ongoing basis, and C) is offering a better price or product versus our current manufacturers listed on the site (after you factor in the UPS courier fees et al), please let us know and we will put them in touch with our purchasing team to do some due diligence on it.

3. How long will it take to get my products?
We understand how important it is that members get their PPE. It is very difficult to provide exact shipping and delivery dates due to the delay in getting supplies into the country. As mentioned above, there are shortages for products, and this adds to the delay in processing orders. We ask for your patience as our supplier ensures the right products are sent to you. Currently we estimate that items will take +/- 2 business days to fill your order and 4 to 7 business days to reach you, but the best estimate can fluctuate due to the national emergency. Checking your tracking number from your shipping confirmation will be helpful to determine the timing of arrival for your order. Sometimes shipping detail emails from healthsupplies.co will end up in your junk folder.

4. How do I use my discount code?
Please place the discount code in the promo box on the checkout page BEFORE you pay for your order. It is imperative that you do this to achieve the exclusive member discount as it is a lot of administrative work to have your order reversed and the discount code applied after the fact. We cannot guarantee that the discount code can be applied after your order is confirmed.

5. What do I need to place an order?
When you arrive at healthsupplies.co and fill your cart with all the PPE supplies you require, you will then be directed to create a new account. If you have already purchased before, please log in with the credentials you created.
If this is your first time, please create a new account.

6. What is the Health Canada Recall on KN95 about ?
The Health Canada recall is for KN95 ‘respirators’ and we don’t sell respirators, we sell 'masks'.

The recall states that if any boxes are labelled as ‘respirators ‘ then they need to be re-labelled as 'masks'. Since we don’t sell respirators and the packaging does not say respirators we are not in recall and no further action is required.

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